Patient, Practice, Team Member Support:

• Provide support to team members through effective communication and personal attention, using appropriate communication strategies and taking the appropriate steps to resolve questions and issues
• Respond to patient concerns and inquiries in a professional and efficient manner
• Effectively communicate and develop a strong working relationship with the Doctors and all Team Members and promote teamwork through cooperative and professional behavior

Reoccurring Administrative Responsibilities

• Accurately and efficiently post patient and insurance payments or denials to the appropriate accounts from both paper and electronic sources
• Process credit card payments and refunds through vendor online portal
• Locate, create, format, and upload payment files to practice management software
• Send correspondence to patients including statements and letters
• Contribute to tracking performance metrics
• Interpret and apply the patient payment responsibility and contractual provider adjustments as indicated on the remittance advice / explanation of benefits from insurance
• Take direct action to resolve specified denial scenarios through appeal, rebill, repost, documentation in practice management software or sending of appropriate information
• Notify practices or other team members in specific denial scenarios so they can take appropriate action
• Balance each posted batch to ensure the postings are accurate and reconciled to the bank deposits
• Identify, research, and provide resolution for account or payment discrepancies/questions
• Evaluate unallocated payments and adjustments, then allocate, refund, or correct adjustments as appropriate
• Communicate with vendors, insurance, practice team members, and patients to identify appropriate payment or refund actions as well as to support patient and practice questions
• Update the practice management system with changes to patient information and/or documenting notes regarding the account
• Conduct office duties including but not limited to scanning, filing, faxing, and purging documents
• Receive and distribute insurance pre-authorizations to the appropriate practice or account record
• Re-enter service charges to correct charge posting errors
• Process incoming mail to include sorting, batching, and scanning of Explanation of Benefits (EOB) statements

Required Skills/Qualifications:

• Possess strong customer service skills
• Possess strong communication skills and the ability to develop constructive and cooperative working relationships with others, striving for collaboration and demonstrating professionalism
• Intermediate skill level of interpreting a variety of remittance advice / explanation of benefits from insurance
• Understanding of coordination of benefits guidelines
• Mathematical aptitude and analysis skills to assess and evaluate information, data, and
• results to choose the best solution and solve problems
• Ability to manage multiple activities simultaneously with minimal direction, while relying on experience and judgment to plan and accomplish goals
• Strong computer, typing, and 10-key skills
• Education and Knowledge
• Minimum high school diploma, degree preferred
• Dental or medical experience preferred
• 2-4 years of accounts receivable or billing experience required

8 hours daily Monday-Friday

Benefits

Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities.

Community

Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!

About Park Dental

Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.

"As a dental hygienist with Park Dental, we have the opportunity to engage patients in the process of improving and maintaining their oral health, which in turn leads to over-all health." -Berit Campbell, DH Mentor

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Park Dental is an equal opportunity employer.